TECHNOLOGIESCONCIERGE IT SERVICES

Welcome to a new world of
Concierge IT Services.

Support Packages

Predictable support, built around the way you work.

Barefoot is focused on retained support relationships rather than intermittent hourly incident support. Packages are tailored to the size, complexity and operating pattern of each client.

From two people to established SMEs

A package should reflect the client—not force the client into a box.

Our support offering ranges from compact packages for a small executive office or team of two through to SME environments requiring frequent remote support, regular onsite presence and active technology management.

Small Team

Essential Concierge

For a small office or executive team that wants a dependable specialist available without maintaining an internal IT department.

  • Remote support and issue resolution
  • Core Microsoft 365 and device administration
  • Routine maintenance and advice
  • Escalation and supplier coordination
SME / High Touch

Concierge Presence

For larger or more demanding environments that benefit from frequent scheduled onsite presence and a highly familiar IT specialist relationship.

  • Predictable onsite presence
  • Priority support and active project oversight
  • Infrastructure and security management
  • Selected out-of-hours / VIP support options
Digital Asset Ownership & Control

Make sure the business—not the person who set it up—owns and controls its digital infrastructure.

This can be commissioned as a one-off ownership/security review or maintained as an ongoing control register within a retained Concierge or Security Watch relationship. The initial audit/setup is a separately scoped paid engagement because discovery, verification, supplier coordination, documentation and remediation can require substantial technical and onsite work.

Ongoing control

Ownership & Security Monitoring

After the initial baseline, Barefoot keeps the ownership register current and periodically checks that important services remain controlled by authorised people and recoverable by the organisation.

  • Ownership, admin and recovery-control reviews
  • Former staff/supplier access checks
  • Domain, certificate, billing and renewal oversight
  • New-service onboarding into the asset register
  • Emergency handover continuity and regular reporting
More than helpdesk hours

Support packages create familiarity, accountability and continuity.

The value of a retained relationship is that Barefoot understands the people, systems, suppliers and business priorities before something goes wrong. That knowledge makes everyday support faster and gives the client a trusted point of contact when an unusual incident occurs.

No package pricing is published because the right level of support depends on team size, infrastructure, onsite requirements, risk profile and required response arrangements.

Start with a conversation

Tell us the size of your team and what you need from IT.

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